RetailWare, Inc and your privacy
At RetailWare, Inc we respect your right to privacy and we understand that, as a visitor to RetailWare, Inc, you prefer to control your own personal information and preferences. For this reason, we may ask you to register or to provide personal information and preferences when you visit certain areas of retailware.net and retailwareonline.com or request information.
When you provide RetailWare, Inc with your name (or alias), e-mail address, mailing address, or telephone number RetailWare, Inc may use the provided information to alert you to product upgrades, special offers, updated information, classes, new services, and other RetailWare, Inc information. RetailWare, Inc does not offer or allow the selling of any user-provided information to third parties.
RetailWare, Inc respects the rights users give us when opting to receive e-mail communications and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our users.
If you do not want RetailWare, Inc or RetailWare, Inc representatives to contact you, you may "opt out" of this preference at any time, whether you're online or contacting RetailWare, Inc directly. As part of your preference flexibility, you'll always have the option to opt back in and have RetailWare, Inc contact you based on your previous or new preferences. For instructions, please see the section "Contact Us," below.
If you choose not to register or provide personal information, you may visit most areas of RetailWare, Inc website; however, you will not have access to areas that require personal identification.
RetailWare, Inc log files (cookies)
In order to establish service, registered users are requested to provide personal information.
RetailWare, Inc may utilizes visitor log files (cookies) and hosted tracking with our website. If used, once a user enters our site, a cookie follows them through their click stream path. Examples of information being collected by these cookies and the hosted tracking include the number of times a user came to our site(s), and the paths they took to get there. RetailWare, Inc uses the data collected from website visitor cookies and hosted tracking in aggregate form only and does not collect any personally identifiable information. Use of this information helps us better understand what users are seeking and learning at our website(s) and helps us identify potential navigation issues.
How RetailWare, Inc will protect your personal information
RetailWare, Inc will always protect the personal information that you share with us. RetailWare, Inc stores information internally in a controlled, secure environment. Credit card information is not stored on our website.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
If RetailWare, Inc requests general demographic information, this information is limited to reporting purposes only; members remain anonymous. Phone numbers, e-mail addresses, and postal addresses are not shared for demographic reports with outside entities. RetailWare, Inc may occasionally present a special contest or promotion that is sponsored by another company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s), we will provide an up-front statement to that effect.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Contact Us
Feel free to contact us at any time.
Email: support@retailware.net
Postal Mail:
RetailWare, Inc
2115 W Pine Forest Rd
Mercer, WI 54547
RetailWare, Inc would like to receive your comments and questions about this Privacy Policy: Please address comments or questions regarding the RetailWare, Inc Privacy Policy to one of the addresses listed above (online, e-mail, or postal mail). RetailWare, Inc may occasionally update, amend, or change this Privacy Policy based on user feedback and as needed or appropriate. If we decide to materially change our privacy policy, we will post those changes to this privacy statement, and will e-mail the information to our users so that they are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. Users will always have a choice as to whether or not we use their information in accordance with, and in respect to, the posted privacy policy. If users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted.
Links
RetailWare, Inc websites may contain links to other sites. RetailWare, Inc assumes no responsibility for the content or the privacy policies and practices of such websites. RetailWare, Inc encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.
Refund and Return Policy
You may request a RMA number and refund by contacting us by email at support@retailware.net . You may obtain any additional information concerning our refund and return policy, including our mailing address, by contacting us at support@retailware.net . No returns will be accepted without prior approval or an RMA number.
In U.S. Return Product to:
RetailWare
2115 West Pine Forest Rd
Mercer, WI 54547-9245
Attn: RMA#
RMA POLICY
1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all returns. Do not write on the original product box!
4. RetailWare does not accept returns of Print heads, Bar Code Media, Software or Service Contracts.
5. Mis-ships must be claimed within 15 days of RetailWare invoice date.
6. Product will be returned to customer under the following circumstances:
a. If a product is returned missing any components sent with the original order.
b. If the condition of the returned product is in any way misrepresented.
c. If the received product is damaged in any way.
d. If there is not a valid and visible RMA number.
e. If a product returned on a DOA is tested as full functioning product.
f. If product is received over 30 days after the date the RMA number is issued.
8. The Customer is responsible for cost incurred by RetailWare due to misrepresentation of the condition of product.
9. The Customer is responsible for freight when returning products.
10. Product that is discontinued/obsolete from the supplier does not qualify for return.
NON-DOA RETURNS POLICY -All products
1. NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps or shipping labels. i.e. Written RMA numbers. All products must be double boxed.
2. Original manufacturer's packaging, both inside and outside must be unused. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
3. Customers have 30 days from date of invoice to request a non-DOA return. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Non-DOA configured product may not be returned.
6. For customers on credit terms, credit will be applied to your account when the product is received by RetailWare.
7. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by RetailWare. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by RetailWare
8. Customer is responsible for freight costs when returning product.
9. All NON-DOA returns are subject to a 15% restocking charge.
DOA RETURNS POLICY
1. Refer to Manufacturer's Warranties and Returns Policies, available on the Manufacturer’s web site.
2. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Customer.
3. Products that show signs of use are not returnable to RetailWare as DOA.
4. For customers on credit terms, credit will be applied to your account when the product is received by RetailWare. Replacement product will be sent in advance, freight free via UPS Ground.
5. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by RetailWare. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when RetailWare receives the returned product.
Shipping and Handling
Cost and method of shipping and handling is calculated after the order is accepted and may be added to the order at the time we accept payment.
Most orders are shipping using UPS or another comparable carrier that insures and requires the signature of the receiver. Depending on the nature of the order we may choose to use the United States Post Office.
|
|
